FAQ

  • What is Esma3ly?
  • Esma3ly is an online, affordable support and counselling service specifically for Egypt and Egyptians around the world. We provide a secure, anonymous one-on-one service with experienced, trained counsellors. Our mission is to help make quality counselling available to everybody. We're here to help you through life's challenges and struggles.
  • What is online counselling? How can it help me?
  • Online counselling is a service, similar to going to a counseller in person, except you can do it from the privacy and comfort of your own home. Talking to a counsellor helps provide a new perspective, and hopefully new solutions, to issues that you face. You don't have to be going through a life crisis to turn to counselling - even if you just need someone to talk to, to vent, to let out some emotion, we are happy to listen.
  • How many people use Esma3ly?
  • People helped till 22 October 2019 : 3,024
  • Are you a public forum? Will you post my issue for everybody to see?
  • No. We will never post your questions or issues publicly. The only person who has access to your messages is your Esma3ly counsellor.
  • What kind of help can I expect?
  • We will work with you to resolve any issues you need help with. We will listen to you, ask you questions, support you and most importantly attempt to help you find a permanent resolution to your issue or problem. Your counsellor will be with you until you feel you no longer need their support. But remember, you have to WANT to receive help and make the effort to change your life for the better.
  • Will you judge me? Will you tell me I'm a bad person and try to change me?
  • We will never judge you or anything that you have done, or any of the lifestyle choices you lead. We are here to help and not impose 'right' or 'wrong' upon you.
  • Are there certain types of issues that you cannot help me with?
  • While we attempt to provide the broadest possible level of help and support, there are certain topics, and certain cases, that we do not handle. Unfortunately we are unable to provide help in these areas : Medical Issues (not related to mental health), advice regarding prescription medications, legal issues and financial Issues. We feel these issues are best handled by specialised professionals in those areas.
  • How long can I use Esma3ly for?
  • You are the one who decides how long you need our services for. Everybody has different needs and goals. We have helped some people in as little as one week, while others choose to use our services longer-term.
  • Why is Esma3ly not free?
  • Esma3ly offers a valuable service that requires our consellors get paid for the time and effort they commit to helping you. Purchasing a Esma3ly subscription is an investment in your well-being, health and happiness.
  • How do I pay for my Esma3ly subscription?
  • Esma3ly offers flat membership fees - we do not charge by the hour or by the 'session'. Your membership offers you unlimited access to your counsellor. We accept all major credit cards, Apple Pay and Google Pay. If you have reached your goal with us, or feel you no longer need our services, you can cancel your subscription at any time. You can see our pricing here.
  • Why aren't your counsellors phsychologists or psychiatrists?
  • All our counsellors are trained to provide mental health services. We verify all our counsellors' licenses and certifications. We are convinced that in many cases, counsellors can provide a superior service than that provided by psychologists and psychiatrists, and at a fraction of the cost. Our counsellors' only goal is to help you through advice and coaching, and they commit considerable more time to you that a psychologist.
  • I am not happy with my counsellor, what are my options?
  • If, for whatever reason, you feel that you are not progressing with your assigned counsellor, you can request anytime to be assigned to a different counsellor. You can also request to talk to a counsellor of a particular gender if that makes you more comfortable.
  • Do you guarantee results?
  • While we will provide you with the best service we can, a successful outcome for counselling depends on you much more than it depends on your counsellor. If you are open to listening, open to implementing change and be persistent in your goals, then you have a much higher chance of success.
  • How is my privacy protected?
  • Esma3ly is built from the ground up with privacy in mind. You will never be required to provide any personal information to your counsellor. Everything you tell your counsellor is seen only by your counsellor. All your messages are secured and encrypted.
  • How do I get started and get help?
  • Click here to create an account on Esma3ly and start communicating with your counsellor.